Help Topics

Our Customer Center was designed to help you easily and conveniently manage your subscriptions.

You can log into the Customer Center in two ways:

• If you created an account when you placed an order (i.e. you saved a password during checkout), you can log into your account using:
  • The e-mail address you used when you purchased
  • The password that you saved to your account
• If you did not save a password during checkout, you can log into your account using:
  • The e-mail address you used when you purchased
  • Your subscription ID, which was shown to you at the end of the ordering process and in every e-mail sent to you by the system

Welcome Page

The Customer Center welcome page contains links to:

• A list of your subscriptions
• A page where you can set some settings specific to your account (e.g. language)
• A form to contact us

My Subscriptions

Click on "My Subscriptions" to view and manage your subscriptions. A list of subscriptions will be displayed. Click on the subscription number to view details on that subscription.

• Billing Information
  Click on this link to edit your billing and payment information
• Features
  Click on this link to add and/or remove additional features (available products and services) to this subscription.
  • This only applies to subscriptions for which additional features are available.
  • When you add a feature to your subscription, you might be charged pro-rate for the current billing period.
  • Once a feature has been added, the ongoing subscription amount will reflect the price of the new feature(s), starting with the next payment.
• Submit a Ticket
  If you have a problem with your subscription, click on this link to open a support ticket.
• Cancel Subscription
  If you wish to cancel your subscription, click on this link.
• Show All Subscriptions
  Click on this link if you wish to return to a list of all subscriptions.